Reference

giga138 Privacy Policy: What We Collect and Why

At giga138, the Privacy Policy sets out exactly what personal information we gather when you open an account, how that data moves through our systems, and the steps…

Data collected at account openingDANA, OVO, GoPay & QRIS transaction recordsCookie and session dataYour right to request, update or delete dataContact path for privacy concerns

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Browse the Full Scope of Our Privacy Practices

giga138 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you register an account, we collect your name, phone number and the email address you provide during phone verification. Payment activity — including deposits made via DANA, OVO, GoPay, QRIS, virtual account or bank transfer through BCA, BRI, Mandiri or BNI — is logged to

1
verify transactions and resolve disputes. Session data, including device type and IP address, is retained to detect unauthorised access. We do not sell personal data to third parties, and we share information with processors only where necessary to clear a payment or respond to a verified
2
legal request. Data access and retention practices depend on local law.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT

Reach Us With Any Privacy Question

If you need to request a copy of your data, ask us to correct inaccurate records, or raise a concern about how your information is handled, our support team is available around the clock. You can reach the privacy contact path through live chat, email or the account help desk — the same channels that handle payment receipt and login status checks, so there is no separate queue.

Team online

Live Chat

Open the chat widget in your account dashboard at any hour. Our agents handle privacy requests, data queries and account-access concerns in the same session — 24 hours a day.

Email Support

Send a written privacy request to our support address. Include your registered phone number so we can verify ownership before processing any data change or deletion request.

Account Help Desk

Navigate to Settings then Help in your account to submit a privacy ticket directly. The desk is the shortest path for data correction requests tied to your DANA, OVO or QRIS payment records.

HOW WE HANDLE DATA

Explore Our Data Handling and Security Practices

Security at giga138 covers six areas that affect your account directly: how data is gathered, how cookies work, how account credentials are protected, how long records are kept, who to contact and…

Data Collection

We collect only what is needed to operate your account: phone number, device type and payment method details such as your linked DANA or OVO wallet identifier. No surplus data is stored.

Cookie Use

Session cookies keep you logged in across the lobby, including live casino tables and the sportsbook. Analytics cookies help us understand which pages load slowly on mobile — you can disable non-essential cookies via the cookie banner.

Account Security

Phone verification is required before full account access is granted. Passwords are stored with one-way hashing; we never store them in plain text. Suspicious login attempts trigger an automatic account hold.

Data Retention

Transaction records — including GoPay and QRIS payment confirmations — are retained for the period required by applicable regulations. Account data is deleted within 30 days of a verified closure request, subject to legal hold obligations.

Who to Contact

Privacy requests go to our dedicated support address. Quote your registered phone number in every message so our team can locate your account record and process the request without delay.

Requesting Changes

To update, correct or delete your personal data, log in, go to Settings then Privacy, and submit a request form. Alternatively, raise it through live chat. We aim to confirm receipt within one business day.

Common Questions About the giga138 Privacy Policy

These questions cover what giga138 collects, how your data is used across payment and account flows, and the steps available to you under our Privacy Policy — where local law permits.

We collect your phone number, email address and device details during registration. After account opening, we also log payment activity tied to DANA, OVO, GoPay and QRIS deposits and withdrawals for transaction verification.

We share data only with payment processors — such as those handling QRIS and virtual account transfers — and only to the extent needed to clear a transaction or comply with a verified legal request. We do not sell personal data.

Payment records, including GoPay and bank transfer logs, are kept for the period required by applicable regulations. Other account data is deleted within 30 days of a confirmed account closure, unless a legal hold applies.

Log in, open Settings then Privacy, and submit a data access request. You can also raise the request through live chat or email. Quote your registered phone number so we can verify your identity before releasing any records.

Yes. Submit a deletion request via the Privacy section in Settings or through live chat. We aim to confirm receipt within one business day and complete deletion within 30 days, subject to legal retention requirements.

We use session cookies for login continuity and analytics cookies to monitor page performance on mobile. Non-essential analytics cookies can be disabled through the cookie banner that appears on your first visit to the site.

This Privacy Policy applies to all account holders accessing giga138 where local law permits. Specific data rights and retention obligations depend on local law in your region, including within Indonesia.

giga138 Privacy Policy: What We Collect and Why

Reach Us With Any Privacy Question

Live Chat

Email Support

Account Help Desk

Explore Our Data Handling and Security Practices

Data Collection

Cookie Use

Account Security

Data Retention

Who to Contact

Requesting Changes

Common Questions About the giga138 Privacy Policy

01 What personal data does giga138 collect when I open an account?

02 Does giga138 share my data with third parties?

03 How long does giga138 keep my transaction and account records?

04 How do I request a copy of the data giga138 holds about me?

05 Can I ask giga138 to delete my personal data?

06 What cookies does giga138 use and can I turn them off?

07 Where does the giga138 Privacy Policy apply?

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